TravelOnline Reviews

Where do I even start... My wife arranged a trip with these jokers two years back to Day Dream Is. for a getaway with our grandkids. Then Covid hit, everything got canceled, and we were told we’d get a refund minus some fees. We took that on the chin (and to this day, we’re still waiting on some cash). My wife opted for credits and booked a trip for our grandkids from Bali to Brisbane. We paid for unaccompanied minors, only to arrive at the airport on New Year’s Eve and find out that our fees had been paid by us but not processed by TRAVEL ONLINE to the airline the kids were flying with. Thank goodness we got to the airport three hours early! We had to redo all the paperwork and fork out the unaccompanied minors fees again. We spent 2 hours and 15 minutes there with two very upset girls and two stressed-out grandparents. Thanks a lot, TRAVEL ONLINE. If I can save at least one person or family from dealing with these clowns, I’ll consider it a win. I tried to give them NO STARS for this review, but the system wouldn’t let me.

I arranged a trip with Travelonline for March next year. I reached out to them about shifting my return date since I wanted to extend my stay at a different resort (which they don’t offer). Initially, they assured me it wouldn’t be a problem and that they could adjust the booking for us. So, I went ahead and booked a place to stay and informed Travelonline. Then, out of the blue, I was hit with a $739.00 extra charge to make the change. That just wasn’t gonna work for me, so I had to cancel my second booking at my own expense, even though they had said there wouldn’t be any issues or extra fees. I’m really let down and I won’t be using their services again.

I arranged a holiday through TravelOnline while Covid was still a big deal. Unfortunately, I had to cancel my trip after catching the virus in December 2021. When I tried to rebook, I totally understood they were swamped with inquiries and short-staffed. But now, nine months have passed, and I still haven’t heard back from them. After multiple attempts to rebook, I finally called Hamilton Island directly and sent them my updated itinerary because it took over a week for TravelOnline to get back to me. If I had waited for them, I would’ve missed out on my preferred dates due to limited availability on the island. Now that I’m at my hotel, I’ve been trying to get my credit, which is over $1000, applied to my stay, but they’re still not responding. Plus, they don’t even have an emergency contact number! They just want you to email them during their business hours, which are Monday to Friday from 8:00 am to 4:00 pm. It feels like they’re holding my money hostage, which was supposed to be used as credit for incidentals. I’ve left a bunch of voice messages and sent an email, but nothing back. You’d think they’d at least prioritize emergency calls over regular bookings, right? I won’t be booking with them again. Considering how tough the travel industry has been hit, you’d expect them to appreciate our business more. I’m really let down, especially since I spent a good amount with them.

This company is a total hassle to work with. I'm still trying to get my cash back for a trip they arranged with Garuda that never took place. I paid for flights, and now Garuda doesn't even operate out of Perth anymore, so I'm in a real bind. They promised me a refund, but that’s been a ghost, and it’s been over a year now with no word from them ???? A bunch of jokers, and my suggestion is to book directly with any hotel or airline. Avoid these third-party middlemen. These folks will leave you in a tough spot!!!

For the last couple of months, I've been attempting to arrange a trip for three groups using a credit we have with an online travel agency. They’ve only responded once and made one call after I waited two weeks for a callback, only to find out they didn’t have my email address. This mess has been dragging on since 2019, and I’m really fed up. I’m seriously considering reaching out to the ACCC to get a refund for the credit and to have the airline credits transferred to us so we can plan our own getaway, which would be way faster. I get that they might be short on staff, but that’s no reason to treat customers poorly who are just trying to book a trip.

I arranged a vacation with this company and paid the amount they asked for. When we got to our destination, we discovered that Travel Online had failed to reserve the tours we had already paid for. I shot off an urgent email and left multiple messages on the phone hoping for a quick response—nothing came back. I've asked for a refund numerous times, provided my bank details, and after over two months, I'm still waiting. Seriously, steer clear of this company.

I've used Travelonline before without any issues, but my recent encounter has really soured my opinion. We booked flights and a cruise to Fiji over two years back, putting down about $1700 as a deposit, and then COVID came along. Travelonline told me that Qantas was offering a credit since the deposit was supposedly for the flight part of our deal. With no other options on the table, I felt I had to go along with it. Now, here we are, and I'm still trying to get my credit turned into a refund. Travelonline keeps saying they can't refund me because Qantas is holding onto the cash. To me, Travelonline should be acting on my behalf and pushing Qantas to return my money instead of just pointing fingers. I’d really like to hear your thoughts on this situation.

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Update: They’ve asked me for a reference number, but I’m not keen on sharing that publicly. Is there a different way I can provide that info?

Listen up, my recommendation is to steer clear of this website! The customer service is shockingly bad, and the original price of our trip has skyrocketed to a ridiculous amount. We likely ended up shelling out double what we would have if we had just handled the booking ourselves. Getting in touch with them is nearly impossible; I waited ages for replies to my emails and calls. I'm really let down by the entire situation and wouldn't suggest this company to anyone. 😕

Amazing vacation and wonderful service, I HIGHLY RECOMMEND! Lisa was incredibly flexible with any adjustments we wanted to make and assisted us in securing the best offer. She was simply awesome and guided us in selecting the ideal resort in Fiji that met all our requirements. Everything that was promised came through. Airport pickups, all the extras, you bet I’d recommend this and will definitely use their services again!

I had a really frustrating experience with this company. Over two years ago, I booked a place to stay in Bali for $2000, and then COVID happened. Travelonline won’t give me my money back, instead offering a voucher, which isn’t what I need. On top of that, their prices aren’t competitive at all. I’ve tried using the voucher multiple times, but these folks are super unresponsive. They just send an automatic reply saying they’re busy and that I should wait two days for a response. Not cool, Travelonline. How about just giving me my refund? It’s only fair since you didn’t deliver. I’d really appreciate your feedback, and I’m more than willing to share my experience if needed.

The communication was just terrible, and the info given in writing was all wrong - maybe this is how they trick folks into snagging deals by spreading falsehoods! I would’ve recommended clarifying the terms and conditions and getting it documented, but unfortunately, I’ve done that and it still hasn’t helped!

I initially thought it was just the rep I was in contact with, but even when I reached out to the general reservations email, they never responded. Their communication is super unclear, and they don’t deliver what the offer promises. I had to take a screenshot to prove what was supposed to be included, and they finally agreed to it. But when I arrived at the hotel, it still wasn’t there, which was beyond frustrating. I inquired about what went wrong, and now they’re just ignoring my emails—real professional, huh? I’m definitely spreading the word to all my friends and family to steer clear of them!!!

I was let down by the customer service after I got a quote online from TravelOnline. When I called to share a competing offer, the person on the line didn’t really listen to me about the price differences. They just kept insisting that their packages are top-notch and that they deal directly with suppliers. Plus, they couldn’t even pronounce the destination right, which is something I’ve noticed with Flight Centre as well. In the end, we decided to go with a different wholesaler who specializes in South Pacific trips. They not only had a better price but also provided fantastic service.

Avoid this place. They issued a credit of $3124 but then refused to let us use it. Total rip-off artists, and I’d never suggest them to anyone. I’ve also informed many Veteran websites about this. They tried to pin the blame on a former employee. What a laugh. Just don’t trust them. Brendan Phillips

AVOID THIS AGENCY AT ALL COSTS. IF YOU'VE GOT CREDIT WITH THEM, BE PREPARED TO PAY MORE OR LOSE YOUR CASH. I booked a room with them a year back, but because of COVID, my travel got canceled, and they handed me a credit voucher to use at any hotel through Travel Online. I tried to rebook for a trip to Fiji, but they insisted that the voucher had to be used at the same hotel, which I did. A few days later, Travel Online reached out to me, saying they needed to charge extra due to new rates, or I could settle for a cheaper room instead.